Refund Policy

Last updated: 30 July 2026

This Refund Policy applies to paid Autodatalink training enrollments confirmed by invoice. Prices on this website are informational only; no checkout occurs on autodatalink.digital.

1. Eligibility

Refunds are available when you cancel in writing before the stated cancellation deadline in your enrollment confirmation, or when Autodatalink cancels a cohort and cannot offer a suitable alternative date.

2. Timeframe

For Contour Cohort and Field Desk seats, full refund requests must arrive at least 14 calendar days before the first live session. Requests inside that window are evaluated for partial credit as described below.

3. Full and partial refunds

Full refund: Eligible cancellations received 14 or more days before start, or Autodatalink-initiated cancellations without an accepted alternative.

Partial refund: Cancellations between 13 and 5 days before start may receive up to 50% of fees paid, minus any non-refundable items. After the first live session begins, fees are generally non-refundable except where required by law or where Autodatalink determines a delivery failure occurred.

4. Non-refundable items

Third-party exam fees (if any), customized sample-book preparation already completed for Sovereign Studio, and issued digital workbooks marked non-returnable in the enrollment letter are not refundable once delivered.

5. Refund process

Email contact@autodatalink.digital with your full name, invoice number, program name, and reason for the request. We confirm receipt within three business days and state whether the request qualifies for full or partial refund.

6. Processing time and method

Approved refunds are processed within 15 business days of approval, returned via the original payment method when possible, or by bank transfer to the account named on the invoice. Currency conversion differences charged by banks are outside our control.

7. Cancellation by Autodatalink

If we cancel or materially reschedule a cohort, you may transfer to a new date or request a full refund of fees paid for the affected enrollment, excluding already delivered non-refundable custom work that you elect to keep.

8. Exceptions

Mandatory consumer rights under the laws of Taiwan(China) take precedence where they grant stronger remedies. Force majeure events may delay delivery; in those cases we offer transfer first, then refund if transfer is impractical.

9. Contact for refund requests

Autodatalink · Street: No.36, industry E.Rd, IV.; City: Sciencebased Industrial Park; State/province/area: Hsinchu; Country calling code: +886; Country: Taiwan(China); · Phone: 886-3-5639049 · Email: contact@autodatalink.digital